Terms of use

This website is operated by Axurium Ltd, registered in England and Wales under company number 17358125, registered office 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE. Questions about these terms go to info@axurium.com.

The site explains what we build, shows evidence of our own results, and lets you book a call. Its content is information about our services, not professional advice for your specific situation. Advice tailored to your business happens on a call or inside an engagement.

The numbers on our results wall are real, unedited exports from our own accounts. They show what we achieved with our own content and systems. They are evidence of our approach, not a promise that your business will produce the same figures. Outcomes depend on your offer, your market and the work you put in.

Anything we build for you as a client is governed by two written agreements: a service agreement covering scope, timelines, the guarantees and ownership, and a payment agreement covering what you pay and when. If these terms and those agreements ever say different things, the agreements win.

The four sections below summarise the parts of those agreements which involve your money: when you pay, how long the term runs, what the guarantees are worth, and what leaves with you when you go. They are here because money moves on your call, before you have read the agreements, and you should be able to read these terms before that call rather than after it. They are a summary, not the agreements themselves.

Your fee is in two halves, a build half and an engine half. You pay it in full on your call, or part on your call and the rest monthly, for the same total and with no interest. Either way money moves on your call, before the written agreements are signed. That is deliberate, because the build starts straight away, but it does mean money moves before you have read the full documents.

So if you have paid and then decide not to sign, tell us and we refund you in full. Nothing has been delivered at that point and we will not hold your money against a deal you did not agree to.

The build half covers the strategy and the build, and is the half the first guarantee returns. The engine half covers the content and the reviews, and is the half the second guarantee returns. Anything we build for you is included: nothing we build costs extra.

We do not publish prices. You get one recommendation and one number on the call, and that same number is written into your payment agreement.

Twelve weeks, counted from your launch date rather than from the day you sign. At the end of week twelve you choose: take full control of everything we built, or keep us on to look after it and make changes, on terms we agree in writing at the time. If you pay monthly and the plan runs past week twelve, the payments still to come are still owed.

It can also end sooner in three ways: if we miss the fourteen days, if we miss the booked-calls guarantee at week twelve, or if either of us seriously breaches the agreements and does not put it right within 14 days of being told in writing.

Live in fourteen days, or the build half back, every penny of it, and on a monthly plan everything you have paid so far. You keep everything we built for you by that point. Whether you carry on with us after that is entirely your choice, and if you do, the twelve weeks start from your new live date.

More calls booked with you in the four weeks ending at week twelve than in the four weeks before we started, or the engine half back: in full if you paid in full, or on a monthly plan what you have paid toward it, with any unpaid part of the build half still owed. We agree your starting number in writing before the build begins, and it is measured the same way every week in your portal. It is a count of calls booked into your calendar. It is not a promise about sales, revenue or income, and what happens on those calls is yours.

Film the agreed volume and we post it. If we miss a month, you do not pay for the shortfall.

Unlimited rework until it is right, on one condition: tell us what you want instead. We cannot act on “not quite right”.

These rest on three things on your side, and they are written into the service agreement rather than buried in it: two filming sessions each month, approving or rejecting each edit within 72 hours, and returning the onboarding form within 48 hours. If one slips, the guarantees pause. They do not disappear, and they resume as soon as you are back on track. You also need to be willing to be on camera.

Everything we build for you is yours from the day it goes live.

While we are running it, some accounts sit under Axurium. Your CRM sits on our agency account, which is what gets you agency pricing instead of retail. That is a saving, not a hold.

When you leave, or take full control at the end of week twelve, we transfer everything into your own accounts: your site and its hosting, your code, your domain if we hold it, a full export of your CRM, every weekly report, and your whole content library including footage and any scripts we wrote but you had not yet filmed. Anything already filmed and part-edited gets finished and delivered.

Automations cannot move to a different platform as working automations, because they cannot cross platforms. That is true of every agency. You get a written blueprint of what each one does, its triggers and its timing, so it can be rebuilt.

The text, design and imagery on this site belong to us or are used with permission. You are welcome to quote or share it with attribution. Please do not republish whole pages or pass the material off as your own.

Some links lead to sites we do not control, including social platforms and the live sites in our work section. We are not responsible for their content or their handling of your data.

We keep this site accurate and available as best we can, but we provide it without guarantees and are not liable for loss arising from reliance on its general content or from interruptions to its availability. Nothing in these terms limits liability that cannot be limited under English law.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them.